Help Customer Support
Get your questions answered quickly!
Q1. Problems registering - I am having problems registering, what do I do?
The paddypower.com registration screens appear in a pop-up browser window. Please disable any pop-up blockers you have running and try again.
Paddypower.com requires the use of pop-up browser windows in order to place bets (as the bet slip is a pop-up).
We recommend that you configure your pop-up blocking software to allow pop-ups on our site - we promise not to spam your screen with pop-ups!
If this does not correct the problem, please contact Paddy Power Customer Service and they will register you manually.
Customer service can be reached at: firstname.lastname@example.org or Ireland: 1800 238 888 UK: 08000 565 275 World: 00 353 1 4040120.
Q2. What cards can I use to deposit funds?
VISA, MASTERCARD, LASER, SWITCH/MAESTRO and SOLO cards are all accepted. Deposits from debit cards (LASER, SWITCH and SOLO) must be in the currency of issue. At present we cannot accept AMEX (American Express) or Transactonline cards and we cannot accept credit cards from U.S. banks due to legal restrictions.
Q3. Can I deposit funds without a credit/debit card?
Yes, the following other methods of depositing are available: Cheque, Bank Transfer, Billpay, Cash (through shops):
Paddypower.com are now accepting Euro cheques drawn on European Bank accounts and GBP Cheques drawn from British bank accounts as an additional form of depositing funds to your account.
In order for you to use this additional service, all Euro cheques must be made payable to Paddy Power Isle of Man Limited and Sterling cheques made payable to Power Leisure Bookmakers Limited. The cheque should then be sent to our head office address: Accounts Department (7051) Airton House, Airton Road, Tallaght, Dublin 24 Ireland. Please include a letter stating the following: Username, Name &amt; Address.
Please note that no third party cheques will be accepted and that account holder must submit their username on the back of all cheques. Also, be sure that the cheques holder is the owner of a paddypower.com account. Once you have chosen this form of depositing money, you cannot change to credit card deposit. This service is solely for customers who do not have credit cards or debit cards.
No person can credit a client's account other than that Paddypower.com account holder. For security purposes, please allow for 5 working days for Euro cheques to clear and 10 working days for GBP cheques to clear, and for the money to be credited to your account.
If you are unhappy with the length of time it takes for a cheque to clear and be credited to your account please be advised that Bank Drafts or Postal/Money Orders will clear quicker
All winnings from this type of account will remain in your balance with Paddypower.com until otherwise requested by the account holder. Please email email@example.com to request cheque winnings.
Paddypower.com are now accepting Bank transfers from our client's bank account to our Paddypower.com account at AIB. Should you elect to deposit funds by Bank Transfer, you will need the following account details from us.
Euro transfers: Made payable to - Bank Name: AIB GraftonAccount Name: Power Leisure Bookmakers No 1 Bank Address: 100-101 Grafton Street Dublin 2 Bank account number: 79180-015 Bank sort code: 93-10-47 Swift Code: AIBKIE2D IBAN: IBAN IE50 AIBK 9310 4779 1800 15
Sterling Transfers: Made payable to - Bank Name: AIB Hammersmith Account Name: Power Leisure Bookmakers Online Bank Address: Sovereign House, 361 Kings Street, Hammersmith, London, W6 9NA Bank account number: 79560-553 Bank sort code: 23-83-94 Swift Code: AIBKGB2L IBAN: IBAN GB71 AIBK 2383 9479 5605 53
Once you have transferred the money you must send an email to firstname.lastname@example.org. This is for security purposes. This email must contain the following information: · Subject line of email must state - "Bank Transfer" · The Date you transferred the money: · Your Account Name · Your Account Number · Your Bank's sort code · Your Bank's Name and Address · Currency (Stg/ Euro) · Amount you wish to transfer: · Your Username at Paddypower.com Note: · The purpose of this information is to ensure that clients receive the correct amount to be deposited into their accounts.
The daily maximum to be transferred is €3,000/ £2,500GBP· Please allow for 1-5 days for the money to be credited to your account at Paddypower.com. Paddypower cannot credit any client's account unless they send the required email to email@example.com·
If you have any queries, please contact customer service at firstname.lastname@example.org or phone 1800 238 888 or UK 08000 565 275·
Please note that the Banks are closed on Saturdays and Sundays, therefore we recommend that you transfer your money between Monday to Thursday to avoid delays in crediting your account. If a bank transfer is made on a Friday, please allow for 3 days before the money is credited to your account.
Billpay is the free service from An Post, which allows Paddypower.com clients in Ireland to deposit money into their Paddypower.com accounts. This is the first service of its kind in Ireland and provides an alternative to the traditional methods of depositing money into your paddypower.com account.
How do I sign up and Use Paddypower.com Billpay?
1) You must be an Irish account holder to avail of this service.
2) Send an email with your name, address, username, preferred email address and mobile/Phone number to email@example.com firstname.lastname@example.org
3) Our accounts department will record the assigned card details and send it to you in the post. Please allow for 3-5 working days for delivery.
4) Once you receive your Paddypower Billpay card, you must visit your local Post Office and make the necessary deposits.
5) You may deposit using the following methods: Cash Cheque Laser Please note: All cheques are to be made out to AN Post and not Paddypower.com
6) The An Post clerk will swipe your paddypower.com BillPay card and transfer your preferred deposit amount to Paddypower.com. Please allow for 2-4 working days before this money is credited to your online account at Paddypower.com.
7) The minimum amount payable is €50 and the maximum amount payable is €5000.
Cash can be lodged into your account through one of our many Paddy Power shops. Simply give the cashier your name, account number/username and e-mail address along with your cash deposit and this will be credited to your account. Minimum/Maximum cash deposit: Euro: €50/€5,000 GBP: £50/£5,000.
To view a list of our shops please click on the "shops" button displayed in the orange menu bar at the bottom of the site.
Q4. How do I know if a transaction has been successful?
You will receive a confirmation message indicating that your transaction has been successful. However should the browser time out or should your PC crash before the confirmation message has been received it is still possible that the transaction has been successful. We recommend that you check your balance before repeating the transaction.
Q5. How do I withdraw funds? -
Debit/Credit Card Holders: To make a withdrawal from your Paddy Power account click on the "My Account" option on the top navigation bar, then click on "Withdraw". You will be given the opportunity to change start date, expiry date or issue number. Simply enter the amount you wish to withdraw leaving out the currency sign, confirm your password and submit the form.
It will then take a few moments for your transaction to be authorised after which you will receive an onscreen confirmation that funds have been successfully withdrawn from your Paddy Power account. When withdrawing funds back from Paddy Power to a debit or credit card account it may take up to 5 working days before they are credited back.
MasterCard Holders: Unfortunately European MasterCard issuers have unilaterally decided that they will no longer accept withdrawals back onto their cards. Also, some Sterling customers with an address in Northern Ireland or outside the UK may not be able to withdraw funds back onto their MasterCard either. In these cases, in order to make a withdrawal you will be given the facility to withdraw by cheque. To make a withdrawal from your Paddy Power account you must click on the "My Account" option on the top navigation bar, then click on "Withdraw" and you will be sent a cheque for the amount you wish to withdraw. The cheque will be sent the next day but please allow for 5 working days for delivery.
Cheque Account Holders and Bank Transfer Account Holders:
If your account operates under a cheque or Bank Transfer system you must send an email to email@example.com with the following:
· Your username/account number
· Reason you want to withdraw by bank transfer instead of back onto card
· Full Name on Account for funds to be transferred to or Names if Joint Account.
· Bank Account Number
· Bank Sort Code
· Bank Name and Address
· IBAN Number if available
Two forms of ID will be required for any 1st time transfers to a bank account other than the one registered with Paddy Power. Personal ID such as passport or drivers license AND banking ID such as a bank statement outlining name, address and bank account number being submitted for transfer must be sent to our customer service department before the transfer can occur. This documentation can either be mailed to firstname.lastname@example.org or faxed to UK: 0845 280 1654, IRL: 01 633 5367, INT: 00353 1 686 4985.
Please see our Fees section for information on Bank Transfer Fees and please be aware that Transfers must be submitted before 11am. Please also note that the minimum Transfer amount is €100/£100
Please note that the bank account must be in your name and must be within same country as issue of card. If you are sending the funds to an account Not within the same country as issue of card then you must fax us a copy of your bank statement confirming the account number and your name and address along with a photocopy of your password.
Q6. I have lost my password what do I do?
If you have forgotten your password, please click on the "Lost Password" button on the site and this will ask you for your two security questions. Once you have entered in the answers to these, it will allow you to re-set your password.
If you are having difficulty remembering your Log in details you can contact customer support by mailing email@example.com or contact us by telephone at 1850 414444. We will be happy to give you any assistance you may need.
Q7. I am unable to log in:
Check your username and password. Please remember that the PaddyPower web site is case sensitive. If you have forgotten your username please contact firstname.lastname@example.org. If you have forgotten your password, the log-in pop-up box facilitate the changing of password. You will be asked to key in your username and select your country of origin. You will then be requested to answer your two security questions, once answered correctly you will be able to change your password. Paddypower.com specially advises all customers to use distinctive passwords. Numeric, Alphanumeric, lowercase and uppercase characters are all advised to be included in your password. The purpose of using a combination of the latter will ensure greater security for you as a client to Paddypower.com. Please note: we do not have access to your passwords, if you forget your password the log in section will allow you to change your current password, you must answer your two personal questions correctly in order to change your password.
Q8. Can I use just the one account for everything, and can I activate my telephone account online? Yes you can just use the 1 account for everything!
Telephone Customers can activate their account online by going to the website and clicking on the Single Account tab at the top of the page. This will give you a form to enter in a few of your details in order to activate your account for you online. It will also state the many advantages of using your account online. Please note that you can still telephone your bets into us when you do not have access to your PC.
Online Customers can now use their Internet account over the telephone. This will be handy for you when you do not have access to your PC or are away from your desk! Simply call Dial-a-Bet on: Ireland: 1800 721 821, UK: 08000 565 265, World: 00353 1 4040100. Quote your username and they will take the bet for you. You can then check your details online at any stage after the call.
Q9. Does Paddypower.com provide a results service?
Yes, we do! At the moment we provide results online for Horse Racing, Greyhound Racing and Football. We also have a results phone service:
For Horse results within Ireland: 1550 111 299
For Horse results within UK: 0906 604 1024
Our commentary lines are:
Irish Comm. within Ireland: 1560 111 340.UK Comm. within Ireland: 1560 111 211
Irish Comm. within UK: 0906 604 1022. UK Comm. within UK: 0906 604 1023
Q10. How do I check my winnings or account details?
At any time you can check previous bets placed and financial transactions made on your account. When you go to the account details page you will be presented with options to view bets/transactions within different time frames. You can view, all your previous transactions, all bets, unsettled bets and lottery bets. Choose the date range and select go.
You may change any of your personal details at any time by clicking firstly on "My Account" and then on "Personal Details". You may choose to change your address, Phone numbers or email. For added security, card details cannot be changed without first contacting us directly by e-mailing us at email@example.com or by phoning our helpdesk.
Q11. When I try to make a deposit or place a bet the system says: "You are not currently logged in, please click the login icon at the top right"
Check that you are logged in correctly using the correct username and password. Please remember that the PaddyPower website is case sensitive. If you have forgotten your username please contact firstname.lastname@example.org. If you have forgotten your password, please click on the "Lost password" button. You will be asked to key in your username and select your country of origin. You will then be requested to answer your two security questions, once answered correctly you will be able to change your password. Paddypower.com specially advises all customers to use distinctive passwords. Numeric, Alphanumeric, lowercase and uppercase characters are all advised to be included in your password. The purpose of using a combination of the latter will ensure greater security for you as a client to Paddypower.com.
If this still does not work for you please click on Tools and Internet Options. Then click on Settings under "Temporary Internet Files" and enable "Every visit to Page". Once this is enabled if you log out and back in again (i.e. Reboot your PC) this should work for you. If you are still continuing to have problems then please contact our Customer Service Team.
Please note: we do not have access to your passwords, if you forget your password the log in section will allow you to change your current password, you must answer your two personal questions correctly in order to change your password.
Q12. Is the PaddyPower site secure? Are my credit card details safe?
Paddypower.com recognise that online security is an area of vital importance for all our clients. It is imperative that you should be fully satisfied that your personal details are 100% secure before you commence betting.
Encryption: A key area of online security is encryption using the SSL mechanism, that is to say that information you provide us with is encrypted so that it cannot be read across the Internet. 128-bit SSL Encryption is used on all pages of our payment system.
Firewalls: Another key measure of online security is the Firewall. This sits between the Paddypower.com Web server and the Internet, providing further protection against non-authorised access. Access to the server is strictly controlled by the firewall, ensuring maximum protection for the website.
The Padlock: Each screen within the secure areas of the website will include the padlock symbol in the bottom right hand side of the page to indicate that you are in a secure area and that any information you transmit is encrypted. Added Security If you are logged into your account for some time without using it the system will automatically log you out for security reasons.
Credit Card Verification: Once we receive your Card details we carry out a check of your Card with our credit card checking facility. This ensures the number you entered actually corresponds to a real credit card number and is not one that has been made up. We also do random security checks on a continuous basis to ensure that no fraudulent use is being made of a Card. This verification of your details is carried out over a secure line to the bank. Card data is, at no time, sent over the Internet during the validation process nor does the bank give out any details to us over the phone, we simply state what information we have and they will let us know if it is correct or not. Incorrect details associated with your card will result in your account being suspended for security reasons.
Q13. How long does it take a withdrawal to reach my credit card?
Debit/Credit Cards: It will then take a few moments for your transaction to be authorised after which you will receive an onscreen confirmation that funds have been successfully withdrawn from your Paddy Power account. When withdrawing funds back from Paddy Power to a debit or credit card account it may take up to 5 working days before they are credited back.
For Cheque accounts and Bank Transfer accounts please allow for 1-14 days before you receive the cheque.
Q14. Is the website compatible with Apple Macintosh computers?
If you are a Mac user we recommend that you should use Apple's Web Browser, called Safari. Safari is available as a free download from Apple's web site at www.apple.com/safari
Q15. Are there any issues with using paddypower.com if I have Windows XP on my computer? Microsoft has introduced a new service pack (SP2) for Windows XP. One of the new features of the service pack is an Internet Explorer Pop-up Blocker which should make browsing the Internet more enjoyable. Unfortunately, you might experience problems with using Paddypower.com.
Using Pop-up Blocker When you install SP2, Pop-up Blocker is turned on in Internet Explorer and set to the medium setting, which means it will block most automatic pop-ups. The default settings for the pop-up blocker allow you to see pop-ups that are opened when you click a link or button on a Web site. Pop-up Blocker will also play a sound and show the Information Bar when a pop-up is blocked. You can adjust these settings so that Pop-up Blocker works the way you want it to.
To change Pop-up Blocker settings
1. Open Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings. In order for you use PaddyPower.com you must select the Medium setting.
For more information on how to adjust the security settings please visit www.microsoft.com.
Tip: To temporarily allow a site to display pop-ups, click the Information Bar when it notifies you that a pop-up has been blocked. Then click Temporarily Allow Pop-ups.
Q16. How do I change my card on my Account?
For security reasons, your balance must be Zero and you must have no outstanding bets before you can change the card on your account. If you do have a balance on your account and wish to change your card then please contact our Customer Support Team.
In order for us to change your card, we will need the answers to your two personal questions which you submitted when opening the account, your new card number and start/expiry dates. If we are unable to confirm your billing address with your bank, we will require written confirmation of the billing address for the card and please note that if the address we have for you does not match the billing address for the card this can result in suspension of the account. If you have any problems at all or questions to ask, then please contact our Customer Support Team who will be happy to help!
Q17. Where can I get help with Gambling Problems?
Living with a gambling problem can be tough. But you are not alone. Confidential counseling is only a phone call away where the counselors at the other end of the line understand that you need a safe anonymous place to get information about problem gambling.
They appreciate that reading this and picking up the phone can be the hardest steps you will take toward a solution to your gambling problem. If you are not sure if you have a problem, counselors can help you sort out your feelings. Gamcare provide a confidential telephone counseling national help line for anyone who is concerned about their own, or someone else's gambling. The gambling help line is: UK 0845 6000 133 or 1800 246 139 from Ireland
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same. www.gamblersanonymous.org.uk
Q18. Can I use my paddypower.com account on the Casino?
Yes, you can use your existing paddypower.com account username and password to register on the casino.
Q19. I can't seem to login to the casino, what is the problem?
When you first login to the Casino we are required to run an automatic security check as part of the terms and conditions of our Casino License. We do this to try and prevent underage players accessing the site and to ensure the safety and security of all our players. If you have been operating your Paddy Power account prior to the Casino being launched, you must accept some new Terms and Conditions before you will be able to login to the casino.
Q20. Can I transfer money from my paddypower.com account to my casino account?
You can transfer funds from your paddypower.com account to your paddypowercasino.com account and vice versa. You can also deposit directly to your casino account. All Casino winnings are paid from your paddypower.com account. For Cheque accounts and Bank Transfer accounts please allow for 1-14 days before you receive the cheque.
If you can’t find a solution to your query in this section please contact our Customer Services department:
Email: email@example.com or by
Phone: Ireland: 1800 238 888
UK: 08000 565 275
Rest of World: +353 1 404 0120.