Help Customer Support
Responsible Gambling: Gambling Problems
If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at lest four of the following questions it is recommended you call either our customer service staff, or call Gamcare or Gamblers Anonymous and seek professional advice.
Preoccupation: Do you find that you are becoming preoccupied with past gambling successes?
Tolerance: Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?
Unable to Stop: Have you recently tried to stop gambling but were unsuccessful?
Irritability: Do you become moody or impatient when you are cutting down how much you gamble?
Escape from Reality: Do you ever use gambling a way of ignoring stress in your in life or even pick you up when you feel down?
Chase losses: Do you ever try to win back the money you lost by increasing the size or frequency of your wagers?
Conceal Involvement: Do you ever hide how much or how often you gamble from significant others?
Unsociable Behaviour: Have you ever committed fraud or theft to get money to gamble with?
Ruin a Relationship/Opportunity: Has gambling ever ruined a personal relationship or an occupational or educational opportunity?
Bail-out: Have you ever needed others to relieve a financial problem created by gambling?
When a customer requests that their account be closed due to the fact that they believe they are gambling excessively, Paddy Power will close the account and will do all that it can to prevent new accounts being opened by that customer in the future.
Living with a gambling problem can be tough. But you are not alone. Confidential counselling is only a phonecall away where the counselors at the other end of the line understand that you need a safe anonymous place to get information about problem gambling. They appreciate that reading this and picking up the phone can be the hardest steps you will take toward a solution to your gambling problem.
If you are not sure if you have a problem, counselors can help you sort out your feelings.
Gamcare provide a confidential telephone counselling national helpline for anyone who is concerned about their own, or someone else's gambling.
Helpline: 0845 6000 133 from the UK
1800 246 139 from Ireland
+44 845 6000 133 International
(24 hours 7 days a week)
Gamblers Anonymous: Website:
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
Helpline: 08700 50 88 80 from the UK
01 872 1133 from Ireland
Information on how to gamble responsibly and advice on dealing with problem gambling.
Blocking Access to Gambling Sites:
If you do feel that you have a problem we would recommend that you consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which works by detecting data used by gambling sites, shutting down your browser and delivering a warning message every time you attempt to access such sites. This service costs $69.95 (approx €58 or £40) for a 1 year licence and you can find further information on their website, www.gamblock,com.
If you can’t find a solution to your query in this section please contact our Customer Services department:
Email: email@example.com or by
Phone: Ireland: 1800 238 888
UK: 08000 565 275
Rest of World: +353 1 404 0120.