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Once we receive your card details, we will carry out a check of your card with our credit card checking facility. This ensures that the number you entered actually corresponds to a real credit card number and is not one that has been made up. We also do random security checks on a continuous basis to ensure that a card is not being fraudulently used.

This verification of your details is carried out either over a secure line or using a secure File Transfer Protocol (sFTP). Card data is, at no time, sent over the internet during the validation process nor does the bank give out any details to us over the phone or through sFTP, we simply state what information we have and they will let us know if it is correct or not. Incorrect details associated with your card will result in your account being suspended for security reasons.

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If you can’t find a solution to your query in this section please contact our Customer Services department:
Email: or by
Ireland: 1800 238 888
UK: 08000 565 275
Rest of World: +353 1 404 0120.