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If your account operates under a Cheque or Bank Transfer you can withdraw by cheque online clicking on Withdrawal.

Please note that you can only withdraw one Cheque per day.

To make a Bank Transfer withdrawal, please send the following details to and we will process it for you as soon as possible.

·        Your Full Name
·        Your Username
·        The amount you are withdrawing
·        Your Bank Name
·        Your Bank Address
·        Your IBAN Number
·        Your Swift Code

For Security reasons before you make your first Bank Transfer you must provide us with a copy of your bank statement along with a form of Photo ID. Once you provide these details once you will not have to do so again.

Fax from UK: 0845 280 1654
Fax from Ireland: 00353 1 686 4985

Please note that the bank account must be in your name and must be located in the same country from where the card was issued. Depending on your bank, withdrawals can take up to 5 working days to be processed.


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Contact Us

If you can’t find a solution to your query in this section please contact our Customer Services department:
Email: or by
Ireland: 1800 238 888
UK: 08000 565 275
Rest of World: +353 1 404 0120.