Help Customer Support
Credit/Debit cards
The transaction time for withdrawing funds to your credit card should only take a few seconds, however this can then take from 2-3 working days for the withdrawal to be processed depending on your issuing bank.
Please note that the banks do not work weekends so if you make your withdrawal on a Friday this can take longer. Also, when calling your bank about a withdrawal, please note that they deal with withdrawals as refunds instead of payments.

Bank Transfers
Depending on whether you request a Same-Day (Some fees may apply) transfer or 3-5 day transfer. Please note this depends on how long it takes for your transfer to clear.

Please allow 1-5 days after the money has been taken from your account for the cheque to arrive.
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If you can’t find a solution to your query in this section please contact our Customer Services department:
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Ireland: 1800 238 888
UK: 08000 565 275
Rest of World: +353 1 404 0120.